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Policy Page

© 2013 RY Models
All Rights Reserved

Policy Page

Last Updated: July 28th ,2006
We accept Visa and MasterCard by phone. Checks or money orders via the mail. International orders by international drafts in US currency are also accepted. DO NOT email your credit card information without instruction from myself. I do accept Credit cards and checks at shows.

Shipping of Stock Items
All in stock items are shipped via the USPS priority mail Service and will be shipped within 72 hours of acknowledgement of the order.

Reservations and Deposits
All reservations for projects announced require a deposit to secure the reservation. The amount of the deposit is determined on a project by project basis. Deposits are transferable to other RY items but are not refundable.

If for any reason you feel you need to return a model, you must inform us of your intention within 3 days of receipt of the model. We will issue a Return Authorization Number (RAN) if it is determined that the return is authorized. e.g. defective merchandise, damaged, etc. Just return the item in the same condition you received it, and we will provide a credit for the amount. Items found not to be defective are subject to a 25% restocking charge. We check every model before we ship it and we will not ship items that are not proper. We cannot guarantee that a given model will run on YOUR layout. Variations in the quality of track-work, curve radius, etc. prevent us from offering this guarantee. We reserve the right to repair or replace items found defective. All returns must be accompanied by a copy of the sales receipt. Please use USPS for returns. DO NOT USE UPS. We will reimburse you the cost of the shipping. Items returned without a RAN will NOT be accepted.

Lay Away
Our lay away policy is 20% down at the time of the order, with the balance due in 90 days.

State Sales Tax
Pennsylvania residents add 6% sales tax.

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